A client in the freight and haulage industry approached us with a significant debt worry. They were owed roughly £8,500 by a customer who had become entirely unresponsive to attempts to collect the money. Feeling increasingly pessimistic about ever seeing the funds again, the client sought our help in recovering what was rightfully theirs.
Understanding the Client’s Needs:
Empathy is at the core of our approach. We took the time to understand the client’s situation fully. Beyond the financial strain, the non-payment caused frustration and a sense of injustice. Our goal, therefore, wasn’t just about recouping the money, but also alleviating the emotional burden of the unpaid debt.
Exploring Options & Avoiding Exorbitant Costs:
We presented the client with a clear picture of their options. While proceeding to trial could potentially recover the entire amount, it also came with a hefty price tag. Legal fees could easily double or triple, significantly impacting the client’s bottom line.
The Power of Communication & The Tomlin Order:
Through open communication, we discussed the possibility of a Tomlin Order. This court order bypasses a lengthy trial once parties have taken stock of each other’s strengths and weaknesses, and agreed a way forward. It then sets a realistic and mutually agreeable settlement amount.
A Favourable Outcome:
Thankfully, the case concluded successfully through the Tomlin Order process. Our client agreed a substantial portion of the owed debt, avoiding the extended timeframe and potentially higher costs associated with a full court hearing.
Key Takeaways:
This case highlights several key points:
- Open communication
Discussing all options openly with the client is crucial. Understanding their priorities allows us to tailor a recovery strategy that best suits their needs.
- Exploring alternatives
Full court hearings can be expensive and time-consuming. Exploring alternative solutions like Tomlin Orders can achieve a faster and more cost-effective outcome.
- Client-centric approach
At Debt Claims, we go beyond just recovering debts. We aim to minimise the emotional and financial stress our clients experience during the recovery process.
By combining clear communication, a strategic approach, and a focus on client well-being, we were able to transform a stressful situation into a positive resolution for our client in the haulage industry.
To find out more about how Debt-Claims Solicitors can assist your business, contact us today or call us on 02475 461 042.
